Fullprocess Service

It covers five stages: initial consultation to define measurement goals, selection of suitable instruments from our wide range, customization if standard parts don't fit, installation guidance (remote or on-site), and ongoing technical support plus after-sales. Basically, we stick with the project instead of disappearing after the invoice is paid.

It depends on the level of change. Simple modifications like a different cable length or connector type might add a week. A fully bespoke design, say an inclinometer with unusual dimensions and higher waterproofing, could take 8–12 weeks. We'll always confirm a timeline before you commit, so there are no surprises.

We usually support remotely with detailed manuals and video calls—it works for most straightforward jobs. If the site is complex or the installation method is unusual, we can send an engineer. That incurs extra cost, but it often saves time by avoiding mistakes that would require re-work later.

Call us and we'll first do a remote diagnosis. Many issues are fixable via configuration or firmware. If a part needs replacement, we can give you a cost estimate. The goal isn't to push a new purchase; it's to get the monitoring back online. We keep critical spares regionally, so you won't wait long for a common component.

Most of our instruments support industry-standard outputs like RS-485, Modbus, or 4-20 mA, which means they connect to common data loggers and SCADA systems. If you use a proprietary platform, we can often provide a data converter or a custom communication module. It's not always plug-and-play, but we'll get it sorted.